Privacy Policy
Last updated: June, 2025
This Privacy Policy describes how CatApp (“we”, “us”, or “our”) collects, uses, and protects your personal information when you install or use our app via the Shopify App Store or otherwise interact with us (collectively, the “Services”). This policy is designed specifically for users of our Shopify app and reflects our commitment to privacy and transparency.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as described herein. If you do not agree, please refrain from using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted here with the revised “Last updated” date.
Information We Collect
We collect only the information necessary to operate and support our Shopify app and provide customer support. This includes:
From Merchants (Shopify Store Owners):
- Store details (e.g., store name, Shopify domain)
- Contact email provided via Shopify
- App usage activity (e.g., feature settings or customizations)
From Customers (Your Store Visitors):
We do not collect or access your customers’ personal data directly. All customer-related data is managed by Shopify under their own privacy practices.
Automatically Collected Data:
- Browser type
- IP address
- Device type
- App interaction logs (e.g., widget status, settings usage)
This information is used strictly for debugging, improving our app, and ensuring performance. We do not link this data to any individual identity.
How We Use Your Information
We use your data only to:
- Provide and maintain our Services
- Respond to customer support inquiries
- Improve and debug the app
- Comply with legal requirements (if any)
We do not sell, rent, or “share” your personal information as defined under applicable privacy laws, including for behavioral advertising or cross-context marketing.
Disclosure of Personal Information
We may disclose information strictly in the following limited situations:
- With trusted service providers (e.g., hosting or analytics platforms) who are contractually obligated to process data only on our behalf and in accordance with this policy.
- With Shopify, where required for app functionality or compliance with their platform terms.
- For legal reasons, such as to comply with subpoenas or defend legal claims.
We do not share personal information with advertisers or unrelated third parties.
Data Security & Retention
We follow industry best practices to protect your data. However, no system is 100% secure. We encourage you to use secure passwords and limit access to your Shopify admin.
We retain your data only as long as needed to provide the Services or comply with legal obligations. You can request deletion at any time by contacting us.
Cookies and Tracking
Our app does not set or use cookies outside what is managed by Shopify. For more details, refer to Shopify’s cookie policy: https://www.shopify.com/legal/cookies.
User Rights
Depending on your jurisdiction, you may have the right to:
- Access or receive a copy of your personal information
- Request correction or deletion
- Object to or restrict processing
To exercise any of these rights, contact us at: catup.project@gmail.com
We do not discriminate against users who exercise privacy rights.
Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect data from them.
International Transfers
If you are located outside the United States, please note that your data may be transferred to and processed in the U.S. or other countries where our infrastructure or partners operate. We rely on appropriate legal mechanisms for such transfers, including Shopify’s compliance with international data frameworks.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please email: catup.project@gmail.com